1. Order Placement

1. ★ Orders can be placed via our website, Facebook page, or inbox message.
2. ★ Please provide accurate delivery information while placing an order.

2. Order Confirmation

1. ★ All orders are confirmed through a phone call or message.
2. ★ If we are unable to confirm your order within 48 hours, it may be canceled.

3. Payment Terms

1. ★ Payment can be made through Cash on Delivery (COD) or prepayment via mobile banking.
2. ★ Some products (e.g., customized or limited-edition items) may require advance payment.

4. Product Availability

1. ★ All products are subject to availability. If an item becomes unavailable after your order, we will notify you immediately.

5. Shipping & Delivery

1. ★ Delivery time and cost are mentioned in our Shipping Policy.
2. ★ Delivery may be delayed due to natural disasters, strikes, or unforeseen courier issues.

6. Exchange and Return

1. ★ Refer to our Exchange Policy for return and exchange conditions.
2. ★ Customized items are not eligible for exchange unless there’s a manufacturing defect.

7. Customer Responsibility

1. ★ Customers must provide correct information and be available during delivery.
2. ★ If a confirmed order is refused without valid reason, we may not accept future orders without advance payment.

8. Use of Photos/Reviews

1. ★ Customer-submitted photos or feedback may be used on our page with permission.